One of the nation's largest independent tire and wheel retailers was confronted with a multifaceted business challenge characterized by the absence of centralized platforms for catalogs, a lack of integration with their backend ERP system, a burdensome monolithic legacy architecture, and recruitment difficulties stemming from siloed data.
Challenges:
No centralized platforms for catalogs.
No interaction with the backend ERP system.
Siloed data storage, and inconsistency in data.
Monolithic legacy architecture, time-consuming maintenance.
Challenges in recruitment due to siloed data within Workday, Okta, and HRMS systems, causing delays in onboarding and low employee engagement.
Solution:
Platform 360Â
Implemented Platform 360 for seamless integration between internal systems, establishing:
A centralized catalog
Efficient order management
Real-time order tracking
Synchronized employee data including security, HRMS, and LMS
Faster onboarding, and audited offboarding to increase employee and support functions engagement.
Impact:
The project facilitated a seamless product management process for multiple suppliers, ensuring scalability, robust catalog security, and self-service capabilities.Â
By unifying business processes with Platform 360, InOrg empowered:
Improved customer experience
Integration of 51 APIs and reusable assets
Enhanced order processing
Automated error handling